Terms of Service

1. Agreement to Terms

By accessing our website apollo-labs.com or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Apollo Labs provides digital transformation consulting services including:

• Digital development and system setup
• Software integration and optimization
• Data migration services
• Technology training and support
• Business process automation consulting

3. Service Agreement and Scope

Consultation Process

• Initial consultations may be provided at no charge
• Detailed project scope will be defined in a separate Statement of Work
• Services are provided on an hourly or project basis as agreed

Client Responsibilities

• Provide accurate information about current systems and business needs
• Ensure access to necessary software accounts and data
• Participate in training sessions and implementation processes
• Maintain backups of critical business data

4. Payment Terms

Fees and Billing

• Hourly rates and project fees will be specified in your service agreement
• Invoices are due within 30 days of receipt
• Late payments may incur a 1.5% monthly service charge
• All fees are exclusive of applicable taxes

Refunds

• Refunds are provided at our discretion based on project circumstances
• No refunds for completed work or time already invested
• Third-party software licenses and subscriptions are non-refundable

5. Intellectual Property

Client Data and Systems

• You retain ownership of your business data and existing systems
• We may access your data solely to provide agreed-upon services
• We will not use your confidential information for any other purpose

Our Work Product

• Custom configurations and processes we create become your property
• We retain rights to general methodologies and knowledge gained
• We may use anonymized case studies for marketing purposes

6. Confidentiality

We agree to:

• Keep all client information confidential
• Not disclose business data to unauthorized parties
• Implement reasonable security measures
• Return or destroy confidential information upon request

7. Limitation of Liability

Service Limitations

• We provide services on an "as-is" basis
• We do not guarantee specific business outcomes or results
• Technology implementations may have inherent risks

Liability Cap

• Our total liability is limited to the amount paid for services in the preceding 12 months
• We are not liable for indirect, incidental, or consequential damages
• This includes lost profits, business interruption, or data loss

8. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of third-party software or services
• Violation of these Terms or applicable laws
• Unauthorized access to systems we did not configure
• Misuse of systems or processes we implemented

9. Data Protection and Privacy

Data Security

• We implement reasonable security measures for client data
• Clients are responsible for maintaining their own data backups
• We are not responsible for data loss due to system failures or user error

Privacy Compliance

• We comply with applicable privacy laws including CCPA
• Our Privacy Policy governs data collection and use
• Clients remain data controllers for their business information

10. Third-Party Services

Integration Services

• We may recommend and integrate third-party software
• You are responsible for third-party terms of service and privacy policies
• We are not liable for third-party service failures or changes

Software Licenses

• Clients are responsible for obtaining necessary software licenses
• We may assist with license procurement but are not responsible for compliance
• License costs are separate from our service fees

11. Termination

By Either Party

• Either party may terminate services with 30 days written notice
• Immediate termination allowed for material breach of Terms
• Payment obligations survive termination

Effect of Termination

• We will provide reasonable assistance transitioning services
• Client data will be returned or destroyed as requested
• Confidentiality obligations continue indefinitely

12. Dispute Resolution

California Law

• These Terms are governed by California state law
• Disputes will be resolved in California courts
• Both parties waive right to jury trial

Alternative Dispute Resolution

• We encourage resolution through direct communication
• Mediation may be required before litigation
• Arbitration may be agreed upon by both parties

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters or emergencies
• Government actions or regulations
• Third-party service outages
• Internet or telecommunications failures

14. General Provisions

Entire Agreement

• These Terms, along with service agreements, constitute the complete agreement
• Modifications must be in writing and signed by both parties

Severability

• If any provision is unenforceable, the remainder stays in effect
• Invalid provisions will be modified to be enforceable if possible

Assignment

• You may not assign these Terms without our written consent
• We may assign our rights and obligations with notice

15. Contact Information

For questions about these Terms of Service, please use our contact form to get in touch with us.